Call centre reporting built around each of your clients

You don't have to live with the statistics that come bundled with a phone system.

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Sample weekly PBX and nCall report prepared by Gixo, with call totals, calls per day, call outcomes, transfers and voicemail by client account — Sample report. Client names and figures are examples.

Where the numbers come from

We combine your PBX data with nCall data and turn it into reports your clients actually read. One call can leave several records behind in a phone system. We know how to join them up, so a call is counted once and counted right.

Your PBX
Call records and queue statistics: received, answered, abandoned, wait times, transfers and diverts.
nCall
Messages taken, emails sent and patched calls, pulled through the nCall API. An nCall API licence is required.
Your report
Combined, laid out per client and sent as a PDF to the inbox, on the schedule you choose.

Reports we already build

PBX and nCall report

Call stats per DID next to the nCall breakdown of what happened on each call.

Transfers

Every transferred call and its duration, grouped by client account.

Auto Diverts

All auto diverted calls with the time spent on each one.

Voicemail

How many calls were sent to each client's voicemail.

Agent performance

Sentiment, key points and scores from after-call transcription.

Need a report that isn't here?

Tell us what your client wants to see. If the data is in the PBX or nCall, we can usually build it.