Are you a telephone answering service?
No. We're the technology behind answering services: the cloud phone system, the nCall support, the integrations and the reporting.
Do we have to stop using nCall?
Not at all. nCall is our speciality. We install, host and support it, and connect it to your phone system and reports.
Are the add-ons included in the price?
No. Live AI Transcript, agent performance, the after-call survey, Queue Pause Alert, reporting, analytics, the backup server and custom work are optional and priced separately. You only pay for what you switch on.
Can our agents work from home?
Yes. Agents can answer from the office or from home on the same cloud phone system.
What happens if your datacentre goes down?
With our optional high availability add-on, a secondary server in a separate datacentre lets you keep answering if the main site is unavailable.
Can we set things up differently for each of our clients?
Yes. Each of your clients can have their own greetings, time profiles and music on hold. You can add or change greetings when you need to, including temporary ones for holidays or busy days.
What do we need for bespoke reports?
Reports that combine phone system data with nCall data need an nCall API licence. Reports built only on PBX data, like transfers, auto diverts and voicemail, don't.
Can you build something that isn't on your list?
Usually, yes. Our phone systems run on Asterisk and FreePBX, so we can code custom call flows and features around the way you work. Tell us what you need.
Where are your clients based?
We work with answering services in the US, the UK, Ireland, Canada and Kosovo, and we can look after you wherever you are. You can reach us on +1 914 639 2999 or +44 203 519 6901.
How do existing clients get support?
Email support[at]gixo.co.uk to open a ticket, or call us for anything urgent. Everything is on our support page.