We're not an answering service.
We're the technology behind one.
Plenty of IT companies understand phones. Far fewer understand picking the right client, following their instructions and making sure every message gets delivered. That's where we live.
Everything your agents rely on
Shaped around the way you work, not the other way round.
Cloud PBX on Asterisk and FreePBX
- Client identification before the call is answered
- Outbound calls with each client's own caller ID
- Separate time profiles, greetings and music on hold for each client
- Agents in the office or working from home
High availability Optional add-on
- Secondary server in a separate datacentre
- Keeps you answering if the main site goes down
- Dedicated voicemail boxes, with messages transcribed
nCall specialists
- Installation, hosting and support
- Troubleshooting right down to the database
- Integrations through the nCall API
Services built for answering services
Optional add-ons, priced separately. Pick the ones that fit your operation and we'll quote for them.
Live AI Transcript
Every call written on screen as it happens. When it ends, the summary drops straight into the nCall message.
Agent performance
Calls transcribed after they end and checked for sentiment, key points and keywords, with a performance score for every agent.
After-call survey
Callers rate their experience as soon as the call ends. Honest feedback, call by call.
Queue Pause Alert
If an agent stays paused longer than allowed, supervisors see the alert on screen straight away.
Bespoke reporting
Your PBX and nCall data combined into reports built around each client, delivered to the inbox automatically.
Call analytics
Transferred and auto diverted call durations by client account, and how many calls went to each client's voicemail.
Custom FreePBX solutions
Temporary greetings for holidays or busy days, set up the way you need them. Need something that isn't standard? We can usually code it for you.
See them working on a real call.
Book a demoReports your clients actually read
You don't have to live with the statistics that come bundled with a phone system. We pull data from your PBX and from nCall and shape it around each client.
- Calls received, answered and abandoned per DID
- Messages taken, emails sent and patched calls from nCall
- Transfer, auto divert and voicemail reports by client account
- Delivered automatically as PDF, straight to the inbox
Why Gixo?
We know the industry
No need to explain how an answering service works. We already know how agents juggle clients, instructions and messages.
Desk to server
From the agent's screen to nCall, the database, the dialplan and the hosting underneath. One team that sees the whole picture.
Built around you
We adapt the technology to how your business runs, instead of asking you to change to fit a phone system.
