How it works
The call connects
The transcript window opens next to nCall with the caller's number and the client the call is for.
Every word on screen
Both sides of the conversation appear as they're spoken, marked Agent or Caller. Names, numbers and details are right there to check.
Summary into nCall
When the call ends the AI writes a summary. One click copies it into the nCall message form.
Why agents like it
Nothing missed.Every word is on screen.
Spelled right.Names and numbers are captured as said.
Faster wrap-up.The summary is ready at hang-up.
Works well with
Agent performance
Sentiment, key points and a score for every agent, after each call.
After-call survey
Callers rate the call on the keypad as soon as it ends.