What every Gixo client gets
Cloud PBX on Asterisk and FreePBX
A hosted phone system programmed around answering service work, not a generic office PBX. Calls arrive identified, routed and ready for the right client script.
- Client identification before the call is answered
- Outbound calls with each client's own caller ID
- Separate time profiles, greetings and music on hold for each client
- Dedicated voicemail boxes, with messages transcribed
- Agents in the office or working from home
nCall specialists
We've supported nCall and programmed answering service phone systems since 2008. When something isn't right, we look at the whole chain: the agent's desktop, nCall, the database and the PBX.
- Installation, hosting and ongoing support
- Troubleshooting right down to the database
- Integrations through the nCall API
Switch on what fits your operation
Each add-on is priced separately. Tell us what you need and we'll quote for it.
On the call
Live AI Transcript
Every call written on screen as it happens, agent and caller side by side. When the call ends, the AI summary is ready to copy into the nCall message.
Queue Pause Alert
Set a time limit for each pause reason. If an agent stays on break longer than allowed, supervisors see an alert on their screen straight away.
After the call
After-call transcription and agent performance
Calls transcribed once they end and checked for sentiment, key points and keywords. Every agent gets a performance score, so training needs show up early.
After-call survey
Callers rate their experience on the keypad as soon as the call ends. You get honest feedback, call by call, to share with your clients.
Reports
Bespoke reporting
Data from your PBX and from nCall, through the nCall API, combined into reports built around each client and delivered to the inbox automatically.
Call analytics
Transfer and auto divert reports with call durations by client account, plus voicemail reports showing how many calls went to each client.
Your system
High availability
A secondary server in a separate datacentre, so you can keep answering if the main site goes down.
Custom FreePBX solutions
Temporary greetings for holidays or busy days, custom call flows and more. If it isn't standard, we can usually code it for you.